Frequently Asked Questions & Answers:
- Q. Where are you located?
Universal Designs Ltd. is in Toronto, Canada. All orders are shipped from our warehouse location here in Toronto.
- Q. How do I buy your goods?
You will need to REGISTER your account through our website before proceeding to BUY IT NOW. The REGISTER button is located at the top right corner of our website.
All of our products are available through our website here at www.udreplicas.com. You can purchase any of the goods listed by clicking the BUY IT NOW button located on each and every Main page for each product. This will allow you to access the shopping cart and proceed to check out to complete your purchase.
BE SURE TO ALWAYS CHECK OUR SIZE CHARTS! DO NOT PURCHASE ANY GOODS UNDER THE ASSUMPTION THAT A STANDARD SIZE WILL FIT YOU AS DESIRED.
- Q. Payment Methods
Online payments can be made securely through our website by Visa, MasterCard or PayPal. Products purchased through our Payment Plan are only available by Visa or MasterCard.
- Q. Do you offer a PAYMENT PLAN?
Yes, we do offer PAYMENT plans!
Payment Plans are ONLY available for purchases by Credit Card: VISA or MASTERCARD.
Any COMBINED purchase of $300.00 or more automatically qualifies for the Payment Plan option. In other words, as long as your Shopping Cart purchase is for a total amount of $300.00 or more then you will automatically be offered the option to pay by Payment Plan.
Payment plans are broken down into 3 equal monthly payment plans.
Once you've selected your product/s and are proceeding through the shopping cart, after confirming your order the next window in the shopping cart will be the Payment Options.
You'll be asked to select one of 3 Payment Options, and the Payment Plan is Option 1.
Here's what you'll see:
When purchasing through our PAYMENT PLAN, the entire purchase consisting of the selected product/s, shipping rate and appropriate Duties and Taxes (only where applicable) are added to one final total and equally divided into 3 monthly instalments.
In other words, your entire order is divided into 3 equal monthly payments.
There will be a $6.00 Processing Fee added to each instalment in the PAYMENT PLAN.
- Q. Do your Jackets or Suits have Protective Body Armor?
Yes. All of our Motorcycle jackets have removable CE Approved Body Armor in the Forearms/Elbows, Shoulders, and Back Spine Protector. Pants have removable CE Approved Body Armor in the Knees/Shins and Side Thigh Protection. Gloves feature 'either' Anti-Skid Kevlar in the Glove Palm or Studded Palms. This depending on glove design however all details are listed in their respective product pages.
- Q. Will I get an email confirming my order?
Yes, once your order is processed and confirmed you will receive an email containing your Order Confirmation. This includes all your item details as well as your order confirmation number. Please save this email as it contains vital details regarding your purchase. Your Order Confirmation is sent to the email address that you enter in your order so please be sure that it is correct and up to date. If you have email spam blockers or other similar software, please check to be sure your order confirmation from UD REPLICAS - Universal Designs Ltd. has not been flagged. You will also receive a separate email from PayPal confirming your purchase through their system, OR if paying by Credit Card, your monthly statement will include your purchase.
- Q. Purchasing Quantities?
A maximum of 3 items per SAME article number are allowed per household. You may purchase as many styles as you wish but no more than 3 of the same item in varying sizes/colors can be purchased from one delivery address.
- Q. I have a Retail Store, can I order Wholesale?
For all Wholesale enquiries please email us direct from the Contact Sales Department section.
- Q. Duties, Taxes/VAT and Import Fees?
Please note that all goods are shipped from our location in Toronto, Canada.
Canadian customers will pay all applicable taxes based on their ship to location/Province.
All goods sold through www.udreplicas.com to the USA will have the appropriate 'Duties & Taxes' added to their shopping cart. In doing so, this will eliminate all Brokerage Fees and there will be no further charges required upon receipt of goods. Furthermore, this will eliminate the need for US Customs to contact each US resident in advance prior to delivery. Once your purchase is made and confirmed....there will be NO further customs, duties, brokerage fees or taxes required to be paid upon receipt of your goods.
All goods shipping to any country outside of Canada or the USA may be subjected to their own duties and taxes for goods being imported into their respective countries. These fees are not additional shipping costs nor are they in any way payments to or for Universal Designs Ltd.. Once you have your order confirmation, that is proof that shipping has been paid accordingly and in full, so there are no other outstanding fees to be paid to Universal Designs Ltd..
- Q. If I buy now, when will I receive my goods?
All proposed delivery dates are listed on each product page.
Proposed Delivery Dates indicate the time that goods will be SHIPPED OUT within. This means that goods may ship out from our warehouse on the last day of a given quarter.
1st Quarter (Q1) = January-February-March
2nd Quarter (Q2) = April-May-June
3rd Quarter (Q3) = July-August-September
4th Quarter (Q4) = October-November-December
Product is advertised for Annual Quarter Deliveries, and while we strive to deliver within that time frame, due to the complex nature of our goods this 'may' cause a short delay in completing product for a proposed quarterly delivery. While we do have an excellent track record for goods delivered within our proposed delivery dates, from time to time some delays may occur. In this unlikely event, please note that we always put quality first! We treat each and every product and order as if it were our very own, so quality will always come before speed of production.
Furthermore, UD REPLICAS - Universal Designs Ltd. only produces garments and accessories in the accumulative sold totals and does not operate as a clearance stock house so it is the buyers responsibility to double check the related size charts before ordering. In other words, all goods are MADE TO ORDER!
Proposed delivery dates may vary from product to product.
- Q. How do I contact you?
For all sales related questions, meaning product descriptions, sizing help, garment construction, deliveries and all other general information regarding our goods please contact David Pea at 905-898-1809. Questions can be emailed from the CONTACTS PAGE here on the website through the CONTACT SALES DEPARTMENT email window, but due to our high volume of daily emails we encourage phoning in with your questions.
EXISITING CUSTOMERS: For any questions pertaining to your order, meaning payments, change of address, delivery updates or anything relating to your purchase please contact Rimma through the CONTACTS PAGE. Please include your full name as it appears in your order, your phone number and ORDER CONFIRMATION number together with the nature of your question and use the CONTACT PROCESSING DEPARTMENT email window.
- Q. How do I know what Size I need?
Sizing is the single most important aspect of your purchase. Each product has its own SIZE chart, and the different garment dimensions are posted within.
Please take your measurements based on the descriptions listed in the size chart and call us with your measurements. We'll go through sizing together, and based on the details you give us we will not let you buy the wrong size.
Otherwise please note that you must follow the instructions listed in the size charts for selecting the proper sized garment. Failure to do so may result in goods too small or very tight fitting at best.
Please Note: Do not use Garment Sizes! For example your pant size does NOT equal your waist measurement. Same with our Boot Size Charts, you are asked to measure YOUR FOOT LENGTH. Do not base boot sizing off of your standard boot size. We can only work off of your body measurements so do make sure to measure accordingly, then call us to go over your order. 905-898-1809
- Q. What if my goods don't fit? Do you offer Returns or Exchanges?
UD REPLICAS does not accept any returns or exchanges on goods delivered as per your order confirmation so please be sure to double check our size chart to ensure you receive your desired garment size prior to placing your order, as there will be no returns or exchanges of any kind. It is the buyers responsibility to take proper measurements of his/her body and to do so following the descriptions on our website. We encourage all buyers to call us at 905-898-1809 with their measurements to double check sizing prior to ordering, which will ensure a proper fit.
- Q. Do you sell all over the world, or are your products restricted to certain Territories?
Orders placed through www.udreplicas.com can only be shipped within the Territories listed in each product, by Studio License.
- BATMAN Articles: USA - ONLY.
- SUPERMAN / MAN OF STEEL Articles: USA - ONLY.
- KISS Articles: Worldwide.
- HALO Articles: Worldwide.
It is the customer's responsibility to be aware of any merchandise restrictions for their local area. A restocking fee will be charged if an order was refused by the customer at delivery for reasons other than damaged merchandise.